FAQ
Welcome to our FAQ page! Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, feel free to reach out through our contact form—we’re always happy to help!
Products
What type of bulb should I use in the lamp?
Our lamps are designed to be compatible with standard E27 (screw-type) LED bulbs. We recommend using LED bulbs with a maximum wattage of 10W for optimal energy efficiency, brightness, and to ensure the longevity of both the bulb and the lamp.
Do I need to assemble the lamp?
No, our lamps are delivered fully assembled and ready to use. Simply unbox, insert the recommended bulb, and plug it in to enjoy the elegant lighting experience crafted by Damaru Studio.
How do I care for my lamps?
To keep your Damaru Studio lamps looking their best:
- Dust Regularly: Use a soft, dry cloth or a microfiber duster to gently clean the surface of the lamp.
- Avoid Harsh Cleaners: Do not use abrasive cleaners, chemicals, or water directly on the lamp to prevent damage.
- Keep Away from Moisture: Ensure the lamp is placed in a dry area to maintain its quality and durability.
- Use Appropriate Bulbs: Follow the bulb recommendations to avoid overheating or damage to the lamp.
By following these simple steps, you can enjoy the beauty and performance of your lamp for years to come.
How can I get a replacement for my lamp?
If you need a replacement for your lamp due to a defect or damage during shipping, please follow these steps:
- Contact Our Support Team: Reach out to us within 15 days of receiving your product by emailing support@damarustudio.com with your order details and a brief description of the issue.
- Provide Photos: Include clear photos of the product and the issue for faster processing.
- Review and Approval: Once your request is reviewed and approved, we will arrange for a replacement or provide alternative solutions as per our policy.
For more details, please refer to our return and replacement policy section on the website.
Shipping and Returns
How long does delivery take?
We currently ship only within India. Since each product is made to order, delivery typically takes 0 to 7 days from the date of purchase. You will receive a tracking number once your order is shipped to monitor its progress. Please visit our shipping policy for more details. Contact us if you have placed an order for more than 7 days and did not receive an update.
Do you ship outside of India?
No, We currently ship only within India.
What is your return policy?
At Damaru Studio, we want you to be satisfied with your purchase. We offer a 15-day return policy for products in their original condition.
Return and Replacement Guidelines:
- Return Period: You can return your product within 15 days of receiving it.
- Condition: The item must be in its original, unused condition.
- Defective or Damaged Items: If your product arrives damaged or defective, please contact us as early as possible with your order number and photos for a faster resolution.
- Process: To initiate a return or replacement, reach out to our customer support with your order details.
For more information, refer to our return and refund policy on the website.
Company
What does Damaru mean?
The name Damaru comes from a small two-headed drum used in Indian spiritual traditions, associated with Lord Shiva. The rhythmic sound of the damaru symbolizes creation and cosmic balance. Inspired by its timeless significance, Damaru Studio aims to craft products that blend precision, elegance, and a sense of harmony into everyday spaces.
When did Damaru Studio start?
Damaru Studio was founded in December of 2024.
Where are you located?
Damaru Studio operates from Hyderabad, India, a hub of innovation and technology. While our products are designed and crafted locally, we aim to serve customers nationwide through our online store.